Customer Service Advisors
MAK Jobs is recruiting Customer Service Administrators on behalf of our client.
Location: Nuneaton
Salary: £11.20 - £12.55 per hour
Shift: 08.30 - 17.00 Monday to Friday
We are thrilled to be working with this well-established prestige company who are offering a fantastic opportunity for the right candidate.
Within your role, you'll provide excellent Customer Service and Administration support to customers as part of the established team. Being comfortable with speaking on the phone is an essential part of the role.
Key Responsibilities:
-Provide exceptional customer service and take ownership of customers' experience.
-Contribute to achieving productivity and customer satisfaction targets, exceeding individual KPIs.
-Handle customer inquiries promptly and efficiently to ensure correct products are distributed.
-Communicate daily with a warehouse and planning team
-Arrange shipping of products, including booking slots, establishing courier in accordance with customer specifications.
-Maintain and update internal reports and systems.
-Produce invoices and deal with PO issues when required.
-Ensure all work is completed to a high standard.
-Take on additional responsibilities as required.
Requirements:
-Minimum 1 year experience in a similar role
-Excellent customer service skills with a passion for delivering exceptional -experiences.
-Strong communication and interpersonal skills to build trusting relationships.
-Advanced Level Microsoft office skills (Outlook, Word, Excel)
-Ability to prioritise tasks within a daily work allocation, defined timetable or routine
-Accurate and reliable
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