MAK Jobs is recruiting a Sales Administration Assistant on behalf of our client, a well-established organisation in the engineering sector.

This role provides vital support to the sales and engineering teams in managing both new and existing customer accounts. You will play a key role in resolving customer queries, maintaining accurate billing records, and contributing to the smooth operation of the sales function. This is an excellent opportunity for a motivated and organised individual to join a supportive team, with the possibility of securing a permanent position following the successful completion of the maternity cover.

Location: Rugby

Contract: Maternity Cover (with strong potential to become permanent)

Salary: £28,000 per annum

Hours: Monday to Friday, 08:00 – 17:00 (1-hour lunch break)

Key Responsibilities

•  Processing order confirmations for all spares transactions

•  Verifying and maintaining up-to-date pricing and contract information

•  Preparing and distributing monthly sales reports to the sales team

•  Supporting the sales and engineering teams with operational tasks to achieve departmental objectives

•  Handling inbound customer telephone enquiries

•  Communicating customer feedback internally to relevant stakeholders

•  Managing high volumes of email correspondence in a timely and professional manner

•  Proactively developing existing customer relationships to drive increased parts sales

•  Issuing jobs to field technicians, tracking progress, and ensuring timely completion, customer satisfaction, and accurate invoicing

•  Coordinating the timely ordering of parts for service and repair work

•  Providing information and resolving customer queries effectively

•  Arranging scheduled services with Field Engineering staff

•  Processing customer complaints and following up on resolutions

•  Collaborating with sales managers to contact customers regarding promotional offers on spares

•  Ensuring a consistently positive customer experience

•  Undertaking additional duties as required by management to support business needs and personal development

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Qualifications and Experience

Essential:

•  Minimum of five GCSEs (grades A–C / 9–4), including English and Mathematics

•  At least three years’ relevant experience in sales administration and order processing

Desirable:

•  Level 2 or 3 NVQ in Customer Service, Business Studies, or equivalent qualification

•  Recent graduates with relevant experience will also be considered

About you:

•  Excellent organisational skills with the ability to manage multiple projects and priorities simultaneously

•  Strong attention to detail and accuracy

•  Effective communication skills, both verbal and written

•  Proficiency in Microsoft Office Suite, with experience of SAP and CRM systems being highly advantageous

•  Background in administration and/or sales support

•  Good understanding of inventory control and supply management principles

•  A proactive, customer-focused approach with a commitment to delivering high standards of service

Immediate interviews are available. If you are a well-organised, customer-oriented professional seeking a rewarding role with development opportunities, we would welcome your application.

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