MAK Jobs is recruiting an Operational Recruitment Consultant to manage and grow a portfolio of established industrial contracts. The position centres on managing and developing a portfolio of established industrial contracts, delivering high-quality services to clients and candidates, and actively contributing to business growth in a performance-oriented environment.

You will own a portfolio of high-volume clients, ensuring high-quality recruitment support, strong retention, and consistent service delivery while contributing to account growth.

Location: Rugby

Salary: £28,000 - £31,0000 per annum + uncapped commission

Working Hours: Monday to Friday, 08:30 – 17:00, with flexibility for shift patterns, on-call, and occasional extended hours/site visits.

Key Responsibilities

• Source, screen, interview, and assess candidates to determine their suitability for industrial positions.

• Consult with clients to accurately assess hiring requirements and deliver tailored recruitment solutions.

• Develop and grow client accounts by proactively expanding activity, identifying new opportunities, increasing placement volumes, and driving revenue growth.

• Cultivate and strengthen long-term partnerships with established clients and candidates.

• Conduct regular client site visits to enhance engagement, understand operational needs, identify further business opportunities, and perform check-ins with placed staff.

• Conduct regular check-ins with placed agency workers on client sites to monitor performance, attendance, welfare, and satisfaction; address concerns promptly; and support retention.

• Negotiate pay rates, contract terms, and commercial arrangements between clients and agency workers.

• Manage the full placement process, including preparing candidates for interviews, coordinating selection events, handling offers, and facilitating onboarding.

• Maintain exceptional service standards to achieve high levels of client satisfaction and positive candidate experiences.

• Ensure full compliance with relevant legislation, including right-to-work checks, Agency Workers Regulations, and other employment standards.

• Meet and exceed monthly and quarterly KPIs, revenue targets, and individual performance objectives.

• Maintain accurate records in internal systems, candidate, and client databases.

• Prepare and submit daily, weekly, and monthly KPI reports.

• Monitor candidate sickness, absences, and related compliance issues.

• Process agency worker timesheets promptly and accurately.

• Update and optimise job postings across relevant job boards and social media platforms regularly.

• Provide clients with market insights, salary benchmarking, and recruitment advice to support informed decision-making.

• Participate in on-call arrangements and undertake any additional duties commensurate with the role.

About You

We are looking for candidates who bring:

•  Demonstrable recruitment experience, preferably in industrial, warehouse, or logistics environments.

•  Strong client servicing and relationship-building skills.

•  Excellent organisational, communication, and problem-solving abilities.

•  Good PC skills and proficiency in Microsoft Office (particularly Excel and Word) for reporting, data management, and daily operations.

•  A target-driven yet service-oriented approach with the ability to manage priorities effectively.

•  Adaptability and comfort with operational, site-based work.

Both established consultants seeking a stable operational role and high-performing individuals ready for portfolio responsibility are encouraged to apply.

What We Offer

•  Competitive base salary of £28,000 – £31,000 + uncapped commission, with realistic earnings potential from your managed portfolio.

•  Strong focus on career development through personalised 1-2-1 coaching, structured training programmes, and clear pathways for progression into senior or leadership roles.

•  Company gym membership and uniform (after successful probation).

•  Dress-down Fridays and a supportive, collaborative team culture.

•  Regular team events in a modern office environment.

We are committed to investing in our people and providing the support and development opportunities needed to build a successful, long-term career in recruitment.

Please apply with your CV and a brief covering note highlighting your relevant background. We review applications on an ongoing basis.
Simons-BaytonChelsey Simons-Bayton