Challenge

In 2023, a rapidly growing high-end e-commerce company out of a single Lutterworth warehouse began experiencing a sharp increase in orders as the company prepared to expand into a larger facility.

As volumes grew, the company’s small warehouse team was responsible for hanging, tagging and preparing clothing for distribution, while also inspecting returned merchandise, entering it into the system and restocking it for resale. These detailed tasks placed increasing operational pressure on the team.

What started as a request for 10 warehouse workers quickly revealed a broader workforce need. The work required detail-oriented associates capable of handling high-end clothing while maintaining pace with fluctuating weekly demand.

With limited warehouse space and expansion plans underway, the customer needed more than short-term help. They needed a reliable workforce partner that could quickly provide qualified workers and scale support as operations and the company’s footprint continued to evolve.

SOLUTION

MAK Jobs mobilised quickly, deploying workers in days and conducting an on-site visit to better understand workflow, quality standards and production needs.

The team implemented several strategies to support evolving operations:

• Recruited detail-oriented associates experienced in retail-style fulfilment

• Expanded recruiting through MAK Jobs national sourcing resources

• Added dedicated Account Manager to support clients requirements and keep service and communication outstanding.

As the customer’s operations expanded from one facility to three different in Stafford , Northampton and Lutterworth MAK Jobs scaled workforce levels to match fluctuating demand while maintaining consistent coverage.

Through regular communication and on-site engagement, MAK Jobs  built a working relationship with the customers’ team.

Results

MAK Jobs flexible staffing model stabilised operations during a critical growth period, providing the dependable workforce support needed to keep fulfilment moving as demand increased.

Since the partnership began in 2023, MAK Jobs has:

• Delivered workers to support warehouse operations

• Filled 390,000 shifts across multiple facilities just one year

• Scale workforce levels during peak with 100% delivery rate 

• Over 200 workers  taken to full-time employees by the client 

​

What began as a short-term request for warehouse support has evolved into an ongoing workforce partnership. Today, MAK Jobs continues to support operations across multiple facilities.